At VEMOA GLOBAL PRIVATE LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review this Return & Refund Policy before requesting a return or refund.
Returns
We accept eligible returns within 30 days of the date your order is delivered.
To be eligible for a return:
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The item must be unused and in the same condition in which you received it.
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The item must be in its original packaging.
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The product should include all original accessories, manuals, tags, and other included materials, where applicable.
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Proof of purchase or your order number is required.
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Returns must be approved by our customer service team before being shipped back.
Items returned without prior approval may not be accepted.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Gift cards
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Downloadable or digital products
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Personalized or customized products
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Perishable goods
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Items clearly marked as Final Sale or Non-Returnable
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Products that have been used, damaged, altered, or returned without their original packaging
For hygiene and safety reasons, certain products may also be non-returnable once opened or used.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the problem
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Clear photographs showing the product and the issue
After reviewing your request, we may provide an appropriate resolution, which may include a replacement, refund, or exchange.
Refunds
Once we receive and inspect an approved returned item, we will notify you regarding the status of your refund.
If your refund is approved, it will generally be issued to your original payment method within 5–10 business days. Actual processing times may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or you received a defective, damaged, or incorrect item.
Exchanges
We may offer exchanges for products that are damaged, defective, or incorrectly shipped.
If you would like to request an exchange, please contact our customer service team before sending the item back.
Return Shipping
Customers are generally responsible for return shipping costs unless:
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We shipped the wrong product.
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The product arrived damaged or defective.
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The return is the result of an error made by us.
We recommend using a shipping service that provides tracking for returned items. We are not responsible for returned packages that cannot be confirmed as delivered to us.
Order Cancellations
Orders may be canceled before they are processed or shipped.
If an order has already been processed or shipped, cancellation may no longer be possible. In such cases, you may need to receive the order and follow our return procedure.
Late or Missing Refunds
If you have been notified that your refund has been issued but you have not received it:
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Check your bank or payment account again.
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Contact your credit card company or payment provider.
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Contact your bank, as additional processing time may be required.
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If you still have not received your refund, contact us at the information below.
Contact Us
If you have questions about this Refund Policy or need assistance with a return, please contact us:
VEMOA GLOBAL PRIVATE LLC
Website: vemoaglobalprivate.store
Email: vemoaglobal@gmail.com
Phone: +1 662-989-3336
Business Address:
194 Colony Cir
Lakewood, New Jersey 08701
United States
We are committed to providing reliable customer service and will make reasonable efforts to address return and refund concerns promptly and fairly.